Frequently Asked Questions

  • All Deep Love creations are handmade by Emily in her home studio in Melbourne.

    Recycled solid gold and silver is used for all pieces. When purchasing from Deep Love you can trust you are buying a piece to stand the test of time and to be loved for a lifetime.

    All gemstones are natural, unless stated otherwise.

  • Ready to Wear collection is shipped within 3 business days of receiving your order.

    Made to order / Custom pieces generally take 2-6 weeks to ship, depending on the design. If you need a piece with a small turn around, please reach out via email and we can do our best to assist.

  • Every piece created is one of a kind, meaning it can never be replicated the exact same.

    We can however, take inspiration from a previous creation and do our very best to recreate the magic! You can complete the below form as it will be a custom piece made just for you!

    Custom Enquiry Form

  • Deep Love uses Australian letter sizing.

    If you are unsure of your size you can -

    Go to an instore jeweller and ask to be sized, they do this for free

    Find a ring you already have that fits well. Use a ruler to measure the internal diameter in mm

    If you are unsure, feel free to email us for assistance

    info@deeplovejewels.com.au

  • Every piece from Deep Love Jewels is handmade with care, designed to be worn and loved for years. To keep your jewellery looking its best, follow these simple care tips.

    Sterling Silver Care

    Sterling silver naturally tarnishes over time, especially if exposed to water, sweat, or humidity. This is normal and not a fault. Regular polishing restores the shine and keeps your pieces looking beautiful

    • Clean with a silver polishing cloth

    • Avoid harsh chemicals, bleach and perfumes

    9ct Gold

    It is recommended to remove your jewellery before swimming, showering, or exercising and avoid contact with perfumes, lotions, and cleaning products. You can gently clean with a soft, lint free cloth or warm soapy water - rinse and dry thoroughly